MRŞ · Legal Information Centre

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First contact

How can I request an appointment?

Call +90 553 703 26 00, email [email protected] or use the contact form. Briefly mention the topic; we will agree the date, time and appointment format together.

What should I prepare before my appointment?

A short chronology, any notifications, agreements and relevant correspondence can help the initial assessment. Avoid sharing unrelated personal data and agree how to send sensitive documents beforehand.

Can I contact you from Germany or Belgium?

You can request a meeting by phone or email. The website’s four languages provide information about legal topics in Türkiye. Meeting language, scope of representation and any foreign-law connection are assessed separately.

Does sending an email start a legal procedure?

Contact alone does not create a lawyer-client relationship or suspend procedural deadlines. The work, representation and documents must be agreed separately. Mention an approaching deadline in your first contact.

How are appointment and representation fees determined?

Fees and expenses are discussed after considering the nature, scope and expected steps of the matter. Duration and outcome cannot be determined from general website information alone.

First contact

Family and Divorce Law

Are divorce and property division the same issue?

No. Ending a marriage and settling the matrimonial property regime involve different claims. Acquisition dates, funding and each party’s requests need separate review.

What information matters when considering custody?

The child’s age, needs, everyday life and care arrangements are considered together. The parties’ requests alone do not determine an outcome. Existing arrangements and the circumstances require a case-specific review.

Which documents should I prepare for the initial review?

Chronology of events; Existing orders and agreements; Relevant financial records. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

We clarify the relationship history and the parties’ expectations, then review potential agreement, disputed requests and evidence to identify the available procedure.

Is a home or vehicle bought during marriage always divided equally on divorce?

No. The applicable matrimonial property regime, acquisition date, source of funds, debts and each spouse’s contributions matter. Registration in one spouse’s name alone does not determine the outcome. The claim must be assessed against the records.

Is inherited property included in the division of assets on divorce?

Property acquired by inheritance is generally personal property under the participation in acquired property regime. Income from it, spending on it or the other spouse’s contribution may give rise to separate claims. Inheritance, title, payment and improvement records should be reviewed together.

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Employment & Social Security

Why does the termination notice matter?

The stated reason, notification date and characteristics of the employment relationship affect the assessment of possible claims. Keeping the notice and evidence of receipt supports the initial review.

Are the same documents reviewed for employees and employers?

Contracts and work records are common starting points. Additional documents depend on the claims, duties, pay arrangements and method of termination. Each party’s legal position is considered separately.

Which documents should I prepare for the initial review?

Employment contract and payslips; Termination notice and correspondence; Employment and social security records. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

The employment period and termination notice are reviewed. The type of claim determines which procedures, deadlines and mediation requirements need to be assessed.

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Criminal Law

Which case information is useful at a meeting?

The case number, responsible authority and date of any document received are useful if available. The method for sharing sensitive case documents should be agreed beforehand.

Why does it matter whether someone is a complainant or defendant?

These roles affect a person’s procedural position and available rights. The status stated in a summons or notice and the stage of the case are identified first.

Which documents should I prepare for the initial review?

Summons and notifications; Case or application details; Existing records of the events. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

We first identify the summons, notification or procedural document. Access to the file and ongoing steps help establish the scope of legal assistance required.

I was defrauded online; which records should I preserve first?

Keep payment records, listing or profile links, messages, account details and a dated timeline. Contact the bank and platform promptly about account security; criminal reporting and recovery of money are separate questions.

What should I do before deleting a threatening or insulting message?

Preserve the account, link, date and time and the conversation in context where possible. Complaint requirements and the lawful method of obtaining evidence depend on the facts.

Does a criminal complaint automatically recover my money?

No. Criminal investigation and claims to recover debt or loss are different processes. Banking, insurance, enforcement and compensation options may need separate assessment.

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Property Law

Is the title record enough for a review?

It is a starting point. Depending on the dispute, contracts, payment records, use of the property and relevant notices are also considered.

Why are payment records relevant to a rental dispute?

Timing, amounts and payment references are assessed alongside the agreement. Bank records, receipts and correspondence may help clarify the parties’ positions.

Which documents should I prepare for the initial review?

Lease or sale agreement; Payment and notification records; Title and property details. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

The agreement is compared with actual use, payments, notices and title records. Negotiation, mediation and court options are considered for the particular request.

Are unpaid rent and eviction the same legal claim?

No. Recovery of rent arrears and recovery of possession are distinct claims. The lease, payment history, notices and the appropriate enforcement or court process must be assessed separately. Non-payment does not permit a landlord to remove a tenant directly.

Is mediation required before suing for unpaid rent?

Disputes arising from a lease generally require mediation before a lawsuit. Eviction through the relevant non-judicial enforcement procedure is a statutory exception. The nature of the debt, eviction request and any objection must be identified before choosing a route.

What if one co-owner refuses to sell jointly owned property?

First review the co-owners, title records and options for agreed division or transfer. If no agreement is reached, dissolution of co-ownership may be considered, together with the pre-action mediation requirement. The court considers division in kind where possible and sale otherwise.

Are rent determination and adjustment the same claim?

No. They rest on different legal grounds. The contract date, increase clauses, comparable rents and period of the claim must be examined before choosing a route.

Can a landlord immediately remove a tenant because the property is needed?

An asserted need does not itself evict the tenant. Its genuineness, the contract, notices and statutory time limits must be assessed; a court route may be required.

Does a signed eviction undertaking always result in eviction?

Its validity depends on when and how it was signed, its date and the applicable application period. Possession of a document alone does not guarantee eviction.

Which records matter for condominium fees or neighbour noise?

The management plan, meeting decisions, fee statements, payments and dated records of the disturbance may matter. Pre-litigation mediation requirements should also be assessed.

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Inheritance Law

Why are debts included in an inheritance review?

An estate review goes beyond the assets to be divided. Liabilities can affect the heirs’ options and the appropriate legal approach.

Does a will remove the need for an inheritance review?

A will does not by itself resolve every estate issue. The document, assets, heirs and other transactions still need to be considered together.

Which documents should I prepare for the initial review?

Heirship and civil records; Known assets and liabilities; Wills or transfer records. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

We identify the heirs and available documents, then consider assets, debts, wills and transfers to clarify the scope of the request.

What if heirs cannot agree on dividing an estate?

First establish the heirs, the estate’s assets and debts, and any will or earlier transfers. If an agreed division is not possible, a claim for division or dissolution of co-ownership concerning particular assets may be considered according to the dispute.

What is an izale-i şuyu claim, and can it concern an inherited home?

Izale-i şuyu is the older Turkish term for dissolution of co-ownership. Co-ownership of an inherited property can be brought to an end. The co-owners, property and pre-action mediation requirement must be assessed; a claim does not automatically result in sale.

Must an inherited home be sold in a dissolution of co-ownership case?

No. Whether division in kind is possible is considered first. If it is not, a sale and distribution of the proceeds may be considered. Any agreement among heirs, the form of ownership and the property’s features affect the outcome.

What if the inherited estate has debts?

Assets, liabilities, the heir’s actions and the type of renunciation available must be assessed together. Statutory periods matter, so death and inheritance records should be reviewed promptly.

What is a sham transfer by the deceased?

A purported sale or transfer that allegedly conceals a gift may be examined as a sham transaction. Land records, price, family relationships and context all matter; not every family transfer is a sham.

Are reduction of dispositions and division of an estate the same claim?

No. Reduction concerns certain dispositions alleged to infringe a reserved share; division allocates estate property among those entitled. Transactions, heirs and time limits require separate review.

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Compensation Law

Are material and non-material damages the same claim?

No. Economic loss and harm to legally protected personality interests require separate assessment. Both do not arise in every event.

Which documents matter after a traffic accident?

Accident and police records, vehicle and insurance details, medical reports, treatment costs, lost earnings records and correspondence may be relevant. Liability and loss depend on the facts.

Are workplace accident compensation and social-security benefits the same?

No. Social-security processes and claims against an employer or another responsible party have different conditions. Accident reports, employment and medical records and fault are assessed together.

How can I document my loss?

Reports, invoices, receipts, medical records, income documents and dated messages may matter. The connection between the event and the loss is as important as the amount.

Does every compensation claim have the same limitation period?

No. The basis of the claim and special rules can change the period. Event and knowledge dates, and any suspension or interruption, require case-specific review.

Is an insurance application the same as a court claim?

No. Coverage, respondent and any prior-application requirement depend on the claim. The policy, claim file and payments help establish any remaining demand and route.

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Commercial and Company Law

Is a standard contract suitable for every business?

Terms should fit the product, payment model, delivery, data use and allocation of liability. A template needs review against the actual business relationship.

Why keep written records of company decisions?

A decision’s content, date, authority and approval process can later become disputed. Reviewing records appropriate to the company and transaction helps clarify the parties’ positions.

Which documents should I prepare for the initial review?

Corporate and authority documents; Agreements and drafts; Relevant decisions and correspondence. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

The commercial objective is clarified. Corporate records and agreements are used to examine obligations, approval processes and the available legal options.

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Debt Enforcement and Insolvency

What matters first when a payment order arrives?

The service date, type of proceedings and basis of the claim should be examined first. Response periods depend on the procedure, so prompt review of the document matters.

Is an invoice alone enough for debt recovery?

An invoice is assessed with the contract, delivery or performance, payments and objections. The necessary evidence depends on the claim and the legal procedure.

Which documents should I prepare for the initial review?

Contract, invoice or instrument; Payment and reconciliation records; Payment order and notification. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

We establish the source of the debt and the stage of proceedings. Notification dates and supporting documents guide the review of enforcement and response options.

What records help with a claim for unpaid rent?

Collect the lease, bank transfers, payment references, a month-by-month account, notices and service dates. Identify which months remain unpaid, and keep the rent claim separate from any request for eviction.

What happens if the tenant objects to enforcement for rent arrears?

The effect depends on the type of enforcement and the scope of the objection. The lease, payment evidence and notices must be reviewed to assess available routes for challenging the objection. Service and objection dates matter because applicable periods vary.

Does objecting to a payment order permanently end enforcement?

The effect depends on the type of proceeding and deadlines; an objection may stop the proceeding but the creditor can seek a suitable remedy. Service date and case file should be reviewed before choosing a route.

Are an action to annul an objection and an application to remove it the same?

No. Forum, required documents and scope of review differ. Contracts, invoices, payments and the objection must be assessed to select the appropriate procedure.

Can I seek a declaration that I do not owe the claimed debt?

A negative declaratory action may establish that no debt is owed. Its timing, security, interim relief and procedural requirements depend on the case; ignoring a payment order risks loss of rights.

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Mediation

Does applying for mediation require an agreement?

A requirement to apply is different from an obligation to settle. Some disputes require an application before litigation; the parties decide whether to reach an agreement.

Does a mediator act like one party’s lawyer?

No. A mediator facilitates negotiation independently and impartially. Representing a party as a lawyer is a separate role that should be clearly identified at the outset.

Which documents should I prepare for the initial review?

Short account of the dispute; Relevant agreements and records; Representation or authority details. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

Suitability and the type of application are assessed first. The agenda, participation and possible terms of agreement are then considered during the process.

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Intellectual Property

Do trademarks and copyright protect the same thing?

No. A trademark concerns a sign distinguishing goods or services; copyright concerns a qualifying work. A single project may require review of several types of rights.

Which rights do SMK and FSEK cover?

Turkish Industrial Property Law No. 6769 covers rights such as trademarks, geographical indications, designs, patents and utility models. Law No. 5846 concerns rights in intellectual and artistic works. The type of protection depends on the subject matter.

Which documents should I prepare for the initial review?

Registration or application details; Works and examples of use; Licence, assignment and other agreements. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

The scope of the right or application and examples of use are identified. Agreements, registrations and records supporting any infringement allegation are considered together.

Can AI conclusively identify counterfeit products?

Image or text similarity may flag a listing for examination. It does not establish that a product is counterfeit. Ownership, original product characteristics, sales relationships and, where needed, physical examination must be considered together.

How can specialised monitoring software support a brand review?

Purpose-specific software can compare brand names, logos or product images in lawfully accessible sources. The source, time and reason for a match should be recorded, and false positives reviewed by a person. Tools and permitted access must be determined separately.

Which records are useful for a suspicious product listing?

Registration and ownership documents, original product examples, the listing URL, dated records and any licence or sales agreement may be relevant. The appearance of a listing and the actual product are assessed separately; a low price alone does not establish infringement.

Does registering my trademark automatically give me the matching domain?

Trademark registration and domain registration are separate processes. A claim to a similar domain must meet the applicable dispute policy; a trademark certificate alone does not provide an automatic transfer.

How does a WIPO complaint relate to the UDRP?

The UDRP is the applicable policy. The WIPO Arbitration and Mediation Center is one of the providers administering complaints under it. An appointed panel decides the domain dispute.

Do the same UDRP rules apply to .tr and .com.tr domains?

The TRABİS dispute mechanism for .tr domains requires a separate assessment. UDRP requirements are not automatically imported: the UDRP requires bad-faith registration and use, whereas the .tr framework refers to bad-faith registration or use.

Someone registered a domain matching my brand; can I request its transfer?

A trademark registration does not transfer a domain automatically. The extension, registration date, registrant’s rights or legitimate interests and any bad-faith conduct must be examined. Depending on the facts, UDRP, the .tr dispute mechanism or court proceedings may be relevant; no outcome is guaranteed.

Must I sue if the domain holder refuses to transfer it?

Not necessarily. For extensions such as .com that fall under UDRP, an eligible complaint may be filed with an approved dispute provider; WIPO is one such provider. .tr domains have a separate TRABİS mechanism. Court access remains available, and the suitable route depends on the domain and evidence.

What if an agency or former employee registered the domain in their own account?

Preserve registrant and registrar details, the service or employment agreement, registration instructions, invoices and correspondence. The dispute may concern contractual authority as well as trademark rights. Those records inform the basis for a transfer request and the appropriate route.

What evidence matters in a domain name dispute?

Trademark or trade-name records, first-use and registration dates, domain registration history, dated website captures, sale or transfer offers and correspondence may matter. The context and lawful collection of evidence should also be assessed.

What must be proved together in a UDRP complaint?

The domain must be identical or confusingly similar to a mark in which the complainant has rights, the registrant must lack rights or legitimate interests, and the domain must have been both registered and used in bad faith. A trade mark registration alone does not secure transfer.

Does a .tr dispute use WIPO/UDRP or TRABİS?

For .tr domains, the TRABİS dispute mechanism and its authorised providers must be considered; UDRP does not apply automatically. Rights, legitimate interests and bad faith are assessed on the facts, and court proceedings may also be relevant.

What if my domain is about to expire or is being transferred?

Secure access to the registrar account and preserve renewal dates, registrant details and transfer records. Keep contracts, invoices and correspondence; assess available registrar safeguards and the appropriate legal route promptly.

Does a Turkish trade mark registration protect me abroad?

A Turkish registration does not by itself create protection in every country. National or regional rights in target markets, designated territories under Madrid, earlier rights and actual use must be assessed.

Does a Madrid System application give a worldwide trade mark?

No. The applicant designates member countries or regions, whose offices may examine and refuse protection under their own laws. The basic application or registration, classes and designated territories must be checked.

How do I choose between an EU trade mark and Madrid?

An EUIPO application is a regional route covering the EU. Madrid centralises applications to designated members and can include the EU. Existing rights, markets, cost and likely objections guide the choice.

Does a Hague design filing guarantee protection everywhere?

No. Hague permits one application designating members, but the relevant office may refuse protection under domestic law. First disclosure and target markets should be assessed before filing.

Does a PCT application directly grant an international patent?

No. PCT provides an international filing phase. National or regional offices decide whether to grant patents in their territories; time, cost and target countries need separate planning.

Can software or a creative work be protected abroad without registration?

Works covered by the Berne Convention generally receive protection without formalities, but ownership, scope and remedies are assessed under the relevant national law. Source files, creation dates and licences matter.

What if an overseas seller offers goods bearing my mark?

Identify the product, seller, platform, territory and relevant registrations; preserve dated listing and sales evidence. Platform reports, local remedies and, where available, customs action are distinct routes.

Is a confidentiality agreement enough to protect a trade secret?

An NDA matters, alongside access controls, recordkeeping and reasonable technical and organisational measures. The secret nature of the information and the access of staff, suppliers or partners need case-specific review.

What should an international IP licence specify?

Define territory, products or services, duration, exclusivity, sublicensing, quality controls, royalties, reporting, termination, governing law and dispute resolution. Transfers of a mark, software and know-how should be distinguished.

Is one Turkish proceeding enough for infringement abroad?

Not necessarily. Territorial rights and remedies, the location of infringement, seller and platform, and contractual jurisdiction clauses must be assessed together. Separate action may be needed in more than one country.

How do I seek removal of an Instagram account impersonating my brand?

Preserve dated profile and listing links. Use the appropriate platform report with the registration, official account and explanation of confusing use. A certificate alone does not automatically close the account or transfer its username.

Can I demand closure of an entire account over a counterfeit listing?

Removing a listing, stopping an ad and closing an account are different decisions. Identify the affected product, content and right. The platform outcome cannot be guaranteed; legal trade mark claims are assessed separately.

What if a fake account deletes its posts?

Preserve full URLs, username, dated captures, listings and messages lawfully before removal. Screenshot sufficiency varies; formal evidence preservation may be appropriate.

What if Instagram rejects my trade mark report?

Keep the decision and reference. Recheck ownership, registration scope, URLs and report category. Any platform review option and separate legal route depend on the actual infringement.

Will an Instagram report also remove a fake YouTube or X account?

No. Report each channel, account or item to the relevant platform with its URL and evidence of your rights. YouTube and X apply different impersonation and trade mark policies; reporting does not guarantee removal or transfer of a username.

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Online Content & Reputation

Does removing a search result delete the content?

Visibility in search results and the existence of content on the source website are different matters. The desired outcome and the relevant provider need separate assessment.

Is a screenshot sufficient evidence on its own?

The full URL, publication time, context and collection method matter. Related records and the lawful collection of evidence need separate consideration.

Which documents should I prepare for the initial review?

Full URLs of the content; Dated screenshots; Platform correspondence and requests. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

The exact address, date and reach of the content are identified. Platform requests, personal data requests and other remedies are considered under current law and the particular circumstances.

Can every negative statement about my brand be removed?

No. A negative opinion or customer criticism is not automatically unlawful. Its factual basis, context, freedom of expression and the right concerned must be assessed together. Reputation work should not suppress lawful criticism or manufacture positive reviews.

What can software-assisted reputation monitoring examine?

Brand names, account details, domains and product images in lawfully accessible publications may be reviewed. Scope and recording methods are defined first, and matches require human examination in context. Unauthorised access to private accounts or bypassing access restrictions is excluded.

Do brand impersonation and counterfeit listings require the same complaint?

An account’s claimed association with a brand, its use of images or logos and the product offered may require different assessments. Platform reports, trademark claims, personality rights and any alleged offence are considered separately. A platform action does not automatically resolve every legal claim.

Does registering my trademark automatically give me the matching domain?

Trademark registration and domain registration are separate processes. A claim to a similar domain must meet the applicable dispute policy; a trademark certificate alone does not provide an automatic transfer.

How does a WIPO complaint relate to the UDRP?

The UDRP is the applicable policy. The WIPO Arbitration and Mediation Center is one of the providers administering complaints under it. An appointed panel decides the domain dispute.

Do the same UDRP rules apply to .tr and .com.tr domains?

The TRABİS dispute mechanism for .tr domains requires a separate assessment. UDRP requirements are not automatically imported: the UDRP requires bad-faith registration and use, whereas the .tr framework refers to bad-faith registration or use.

Who should I contact first about an unlawful web publication?

Depending on the content, a notice to the publisher, platform or hosting provider and an administrative or court application may be appropriate. Preserve the URL, publication date, screenshots and proof of rights; removal routes differ by claim.

Is a hosting provider automatically liable for all customer content?

No. Turkish Law No. 5651 distinguishes content and hosting providers and does not impose a general duty on hosts to inspect all content in advance. Duties arising from notices, decisions and the actual service model require separate assessment.

What if my work or mark is used without permission on a hosted site?

Preserve dated copies and URLs, proof of ownership, and available publisher and hosting details. Platform or host notices and intellectual-property remedies should be selected for the particular infringement; removal is not automatic.

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Data Protection · KVKK & GDPR

Is a privacy notice the same as consent?

No. A notice informs people about processing. Consent is a possible legal basis when appropriate; acknowledging a notice does not itself authorise every use of personal data.

Does having a KVKK notice ensure compliance?

Notices must reflect actual processing. Data collected, purposes, access, retention and transfers need review together. One text cannot fulfil all technical and organisational responsibilities.

Which documents should I prepare for the initial review?

Data flows and systems used; Privacy notices and consent text; Supplier agreements and retention rules. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

We identify what information is collected, its source and recipients. Data inventories, supplier agreements and rights-request procedures help map legal and operational needs.

Does using a host or cloud provider transfer all KVKK responsibility to it?

No. The party determining the purposes and means of processing may remain the controller; a provider acting on instructions may be a processor. Roles depend on the contract and actual processing, and security, transfers and incident handling must be addressed.

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IT & Technology Law

Is price the only issue in a SaaS agreement?

Scope, access, support, data return, intellectual property, liability and termination also matter. The business’s reliance on the service is relevant to the review.

Does commissioning software transfer all intellectual property rights?

Rights to use, modify, reproduce or transfer are assessed under the agreement and applicable law. Technical delivery and transfer of rights are distinct matters.

Which documents should I prepare for the initial review?

Software or service agreement; Technical scope and licence terms; Relevant incident and communication records. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

The product and the parties’ roles are clarified. Agreements, licences and technical scope inform the review of delivery, support, security and obligations at the end of the relationship.

What should a hosting agreement clearly cover?

Define the service scope, availability target, maintenance and outage notice, backup responsibility, data return/deletion, security, subcontractors and exit process. The provider’s and site owner’s duties should be allocated expressly.

What if an agency will not publish my website or hand over admin access?

Review delivery, payment, source-code, domain and account terms. Preserve invoices, acceptance records and correspondence; any access or handover demand depends on the contract and proven rights.

How can I recover data when a cloud or SaaS service ends?

Agree in advance on export format, access period, backups, deletion confirmation and migration assistance. Where personal data is involved, assess controller/processor roles and transfer requirements under the applicable data-protection rules.

What are the first legal steps after a cyberattack or data breach?

Secure the systems while preserving logs, notices and evidence integrity. Identify affected data and parties, then assess contractual notices and whether a statutory data-breach notification and deadline apply.

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E-Commerce & Consumer Law

Are distance-selling terms sufficient on their own?

When and how the information is presented also matter. Checkout, price and cost information, delivery and after-sales procedures should work consistently together.

Is the seller the only relevant party in a platform sale?

Seller, intermediary and other service-provider roles depend on the transaction flow. Agreements, checkout, payment and after-sales practices inform the review of responsibilities.

Which documents should I prepare for the initial review?

Pre-contract information and sales terms; Order, delivery and payment records; Return and consumer correspondence. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.

How are the next steps determined?

We examine the customer journey from the product page to after-sales support. Website terms are compared with actual payment, delivery and complaint procedures.

What if I find a counterfeit listing or misuse of my mark on a marketplace?

Preserve the listing URL, seller details, dated images and trade mark records. Platform reporting, trade mark claims and any court route should be assessed for the specific listing; removal or outcome is not guaranteed.

Which records should I keep if a purchased item is defective?

Keep the invoice, order and delivery records, dated images, service reports and communications with the seller. Available remedies depend on the item and facts.

Should I apply to a consumer arbitration committee or a court?

The competent route depends on the claim and the monetary thresholds in force when applying. Check the current threshold, claim value and any mediation exceptions first.

Can every online purchase be returned without conditions?

Distance sales may carry a withdrawal right, but statutory exceptions, periods and product type matter. Rights arising from a defective item are assessed separately.

I bought a counterfeit on Instagram. What is my first refund step?

Keep the order, listing, payment, messages, shipment and product. Send a written request to the seller. Defective-goods rules, a payment dispute and consumer application depend on seller status and facts.

Does reporting the Instagram account refund my payment?

No. A platform report prompts content or account review; it does not replace a seller demand, bank dispute or consumer application.

Can I apply after the seller deletes the account?

First identify the seller and whether the purchase is a consumer transaction. Payment and shipment records remain important. Account deletion alone does not extinguish rights; forum and current value threshold require review.

Can a counterfeit sale also be fraud?

Possibly, depending on the facts; not every defective product is a crime. Examine false identity, payment conduct and records. A criminal complaint does not automatically refund the buyer.

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