E-Commerce & Consumer Law
Legal review aligned with the customer journey, from digital sales to consumer disputes. We begin with the documents specific to the matter, whether clarifying responsibilities before a transaction or assessing an existing dispute.
What does this cover?
Distance sales, pre-contract information, checkout, delivery, returns and consumer requests are considered together. The roles of the platform, seller and service provider affect the assessment.
- Distance sales and pre-contract information
- Returns and consumer disputes
- Platform and seller relationships
- Counterfeit listings and brand misuse on marketplaces
- Defective goods and services
- Consumer arbitration committee applications
- Refunds and withdrawal rights
- Counterfeit purchases on Instagram and social media
- Payment and evidence when a seller account disappears
How do we approach the matter?
We examine the customer journey from the product page to after-sales support. Website terms are compared with actual payment, delivery and complaint procedures.
What to prepare before your appointment
- Pre-contract information and sales terms
- Order, delivery and payment records
- Return and consumer correspondence
Before your appointment, prepare a short chronology, available documents and the support you need. Do not send identity numbers, health information or sensitive case documents through the website.
Frequently asked questions
01Are distance-selling terms sufficient on their own?
When and how the information is presented also matter. Checkout, price and cost information, delivery and after-sales procedures should work consistently together.
02Is the seller the only relevant party in a platform sale?
Seller, intermediary and other service-provider roles depend on the transaction flow. Agreements, checkout, payment and after-sales practices inform the review of responsibilities.
03Which documents should I prepare for the initial review?
Pre-contract information and sales terms; Order, delivery and payment records; Return and consumer correspondence. Organise these alongside a chronology. Agree how to share sensitive documents before the meeting.
04How are the next steps determined?
We examine the customer journey from the product page to after-sales support. Website terms are compared with actual payment, delivery and complaint procedures.
05What if I find a counterfeit listing or misuse of my mark on a marketplace?
Preserve the listing URL, seller details, dated images and trade mark records. Platform reporting, trade mark claims and any court route should be assessed for the specific listing; removal or outcome is not guaranteed.
06Which records should I keep if a purchased item is defective?
Keep the invoice, order and delivery records, dated images, service reports and communications with the seller. Available remedies depend on the item and facts.
07Should I apply to a consumer arbitration committee or a court?
The competent route depends on the claim and the monetary thresholds in force when applying. Check the current threshold, claim value and any mediation exceptions first.
08Can every online purchase be returned without conditions?
Distance sales may carry a withdrawal right, but statutory exceptions, periods and product type matter. Rights arising from a defective item are assessed separately.
09I bought a counterfeit on Instagram. What is my first refund step?
Keep the order, listing, payment, messages, shipment and product. Send a written request to the seller. Defective-goods rules, a payment dispute and consumer application depend on seller status and facts.
10Does reporting the Instagram account refund my payment?
No. A platform report prompts content or account review; it does not replace a seller demand, bank dispute or consumer application.
11Can I apply after the seller deletes the account?
First identify the seller and whether the purchase is a consumer transaction. Payment and shipment records remain important. Account deletion alone does not extinguish rights; forum and current value threshold require review.
12Can a counterfeit sale also be fraud?
Possibly, depending on the facts; not every defective product is a crime. Examine false identity, payment conduct and records. A criminal complaint does not automatically refund the buyer.
Relevant legislation and official sources
This content concerns legal matters in Türkiye. Foreign law and cross-border transactions require separate assessment.
Content is for general information and is not personal legal advice. Contact alone does not establish a lawyer-client relationship.