Keep the product, listing, order, invoice and messages. Defects, non-delivery and withdrawal are distinct. The appropriate claim and forum depend on the seller, value and current rules.
First assessment
Keep the product, listing, order, invoice and messages. Defects, non-delivery and withdrawal are distinct. The appropriate claim and forum depend on the seller, value and current rules.
Classify the request accurately
A delivered but defective item, non-delivery and withdrawal from a distance sale involve different rules. Check whether the seller acts professionally. Make a dated, specific request to the seller and retain product, packaging and payment evidence. Check the current monetary threshold when applying to the consumer board.
What if I find a counterfeit listing or misuse of my mark on a marketplace?
Preserve the listing URL, seller details, dated images and trade mark records. Platform reporting, trade mark claims and any court route should be assessed for the specific listing; removal or outcome is not guaranteed.
Which records should I keep if a purchased item is defective?
Keep the invoice, order and delivery records, dated images, service reports and communications with the seller. Available remedies depend on the item and facts.
Should I apply to a consumer arbitration committee or a court?
The competent route depends on the claim and the monetary thresholds in force when applying. Check the current threshold, claim value and any mediation exceptions first.
Can every online purchase be returned without conditions?
Distance sales may carry a withdrawal right, but statutory exceptions, periods and product type matter. Rights arising from a defective item are assessed separately.
Which records should you start with?
Gather the contract, notices, payments and correspondence in date order. Identify the other party and state the exact outcome sought. Do not calculate deadlines from general web guidance alone; the document date and type of proceeding both matter.
Relevant legislation and official sources
General information about Turkish law. Documents, current rules and deadlines require case-specific review.
Content is for general information and is not personal legal advice. Contact alone does not establish a lawyer-client relationship.
Related practice areasE-Commerce & Consumer Law