Contact the payment provider promptly and retain the listing, profile, messages and transaction record. Whether conduct amounts to fraud depends on the facts; a criminal report does not itself refund money.
First assessment
Contact the payment provider promptly and retain the listing, profile, messages and transaction record. Whether conduct amounts to fraud depends on the facts; a criminal report does not itself refund money.
Security and evidence in the first hours
Contact the bank through its official channel and ask about disputing a transaction; never share passwords or one-time codes. Retain listing, URL, phone number, payment details and messages in date order. Platform, bank and prosecutor routes are distinct. Not every failed purchase is a crime.
Why does it matter whether someone is a complainant or defendant?
These roles affect a person’s procedural position and available rights. The status stated in a summons or notice and the stage of the case are identified first.
I was defrauded online; which records should I preserve first?
Keep payment records, listing or profile links, messages, account details and a dated timeline. Contact the bank and platform promptly about account security; criminal reporting and recovery of money are separate questions.
What should I do before deleting a threatening or insulting message?
Preserve the account, link, date and time and the conversation in context where possible. Complaint requirements and the lawful method of obtaining evidence depend on the facts.
Does a criminal complaint automatically recover my money?
No. Criminal investigation and claims to recover debt or loss are different processes. Banking, insurance, enforcement and compensation options may need separate assessment.
Which records should you start with?
Gather the contract, notices, payments and correspondence in date order. Identify the other party and state the exact outcome sought. Do not calculate deadlines from general web guidance alone; the document date and type of proceeding both matter.
Relevant legislation and official sources
General information about Turkish law. Documents, current rules and deadlines require case-specific review.
Content is for general information and is not personal legal advice. Contact alone does not establish a lawyer-client relationship.
Related practice areasCriminal Law